PatientSupport247.com Privacy Policy

PatientSupport247.com understands how important the privacy of personal information is to our users. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have regarding your personal information.

Scope of This Privacy Policy

This Privacy Policy applies to the PatientSupport247.com website, including any mobile-optimized versions and related services (collectively referred to as the "Services"). By using our Services, you agree to the terms of this Privacy Policy and our Terms of Use.

Information We Collect

Local Browser Storage

• Chat Interactions: When you use our chat interface, your conversations are stored exclusively in your local browser storage. We do not collect or store the content of these interactions on our servers.
• Session Data: Any session data is stored locally in your browser using technologies such as localStorage. This data remains on your device and is not transmitted to or stored on our servers.
• Saved Information: When you use the "Save This Information" feature, the data is downloaded directly to your device and is not stored or processed on our servers.

Minimal Server Processing

• Transmission to AI Service: When you submit questions or information in the chat interface, this content is transmitted directly to our AI service provider. This transmission is necessary to generate responses but is not stored on our servers.
• No Server-Side Storage: We do not maintain databases of user conversations, medical information, or personal data on our servers.

Automatically Collected Information

• Standard Web Logs: Like most websites, our server automatically collects basic access logs including IP addresses and browser information. These logs do not contain the content of your conversations and are used only for maintaining website functionality and security.
• Cookies: We use minimal cookies necessary for the functioning of the website. These cookies do not track your activities across other websites.

How We Use Your Information

Our use of information is limited to:

• Facilitating your direct interaction with the AI service
• Ensuring the technical functioning of our website
• Maintaining website security
• Improving our Services based on aggregated, anonymous usage patterns
• Complying with legal obligations

AI-Powered Services

Our Services use an AI assistant to provide medical information and responses to your queries. Information you provide during chat sessions is transmitted to this AI system to generate responses, but:

• Your conversations are not stored on our servers
• Your data is subject to our AI service provider's privacy policies when processed
• We have configured our implementation to request that your chat data is not used to train the AI

Information Sharing

Since we do not collect or store your conversations or personal information on our servers, we do not share such information with third parties. However:

• Your interactions are processed (but not stored) by our AI service provider
• Standard web logs may be processed by our hosting provider as necessary for website operation

Data Security

We implement reasonable security measures for the limited information that passes through our system. However, it's important to understand:

• Your conversation history is stored in your local browser, so we recommend using secure devices
• If you download your chat history using the "Save This Information" feature, you are responsible for securing that file
• No internet transmission is completely secure, so we cannot guarantee absolute security of data in transit

Local Data Management

Since data is stored locally in your browser:

• Clearing your browser data will remove your conversation history
• Different devices or browsers will have separate conversation histories
• We cannot access or recover your conversation history if it is lost

Your Privacy Choices

You have several options for managing your privacy:

• Local Storage Control: You can clear your browser's local storage at any time to remove all stored conversations.
• Download Option: You can download your conversation using the "Save This Information" feature before clearing local storage.
• Private Browsing: Using your browser's private/incognito mode will prevent conversation history from being stored after you close your browser window.

California Privacy Rights

This section provides additional information for California residents about our privacy practices and your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

In the last 12 months, we have collected the following categories of personal information as defined by California law:

• Internet or Other Electronic Network Activity Information: Such as IP addresses, browser type, and operating system information through standard web logs.

We do not collect or store on our servers:

• Identifiers (such as name, address, email)
• Protected classification characteristics
• Commercial information
• Biometric information
• Geolocation data
• Audio, electronic, visual, thermal, olfactory, or similar information
• Professional or employment-related information
• Education information
• Inferences drawn about your preferences or characteristics

How We Use and Share Information

We use the limited information we collect as described in the "How We Use Your Information" section above. We do not sell or share personal information with third parties for their direct marketing purposes.

Your Rights Under California Law

California residents have the following rights:

1. Right to Know: You have the right to request information about the personal information we have collected about you and its sources, purposes, and categories of third parties with whom we share it.
2. Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
3. Right to Correct: You have the right to request correction of inaccurate personal information.
4. Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information. However, we do not sell or share your personal information as defined by California law.
5. Right to Limit Use of Sensitive Personal Information: You have the right to limit the use of sensitive personal information. However, we do not collect sensitive personal information as defined by California law.
6. Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

How to Exercise Your Rights

To exercise your rights under California law, you may contact us by email at privacy@patientsupport247.com

When you submit a request, we may require additional information to verify your identity before processing your request. California law permits you to make a verifiable consumer request up to twice every 12 months.

Response Timing and Format

We aim to respond to verifiable consumer requests within 45 days. If we require more time, we will inform you in writing. We will deliver our written response by mail or electronically, at your option.

Authorized Agent

You may designate an authorized agent to make a request on your behalf. When you use an authorized agent, we may require that you provide the authorized agent with written permission to do so and verify your own identity directly with us.

Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. Our system does not respond to Do Not Track signals at this time.

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have unintentionally processed information about a child, please contact us.

International Users

Our Services are hosted and operated in the United States. The AI service may also process data in the United States. By using our Services, you consent to the processing of information in the United States, which may have different data protection rules than those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@patientsupport247.com
Postal Address: T2MED, Inc., 17960 Andrews Street, Monte Sereno, CA 95030, USA